We no longer have a consumer reporter for any of C'ville's papers, although The Hook has placed a want ad looking for someone to replace Barbara Nordin. We're having our own issues with a painter we hired to paint our roof last fall. Since buying our house eight years ago, we have painted the roof three times. The first time, we did it ourselves. That was the fall of 2000 and we gained temporary notoriety by painting VOTE NADER in white primer on the red roof and leaving it there until election day.
A few years later—I think this was 2002 or '03-- it was peeling and we decided to hire someone. We were very impressed with one painter who told us all about how the paint he uses is the best for roofs and how his paint jobs last a long time, but his estimate was way beyond our means at that time and we went with someone cheaper.
That paint job also lasted a few years and we started a search for a new painter last summer. We tried to find the original painter whose spiel had so impressed us back in 2002, but the name of his company was no longer listed in the phone book. Imagine my surprise when this painter showed up to do an estimate. He had changed the name of his company, which should have been a warning to me.
He sent us a contract, which I signed on August 2, 2006 and mailed back immediately with a 1/3 deposit on the price of the job. I'd called him and said I wanted a copy of the contract returned to me once he signed it, and received one within a few days with his signature dated 8/7/06. A month passed and we didn't hear from him. I called and asked when he was going to start work, stating that I understood he was probably busy and had other clients, but that I just wanted to know where we stood in his job list. The contractor told me that he'd “just received” our contract and gave me a B.S. story about a problem with his mail—a lie—he must have forgotten about signing the contract on 8/7 and mailing it back to us, although he hadn't yet cashed our check. He told me it would be another month before he could begin work on our roof. A month passed and we heard nothing. It was now early October and my husband called. The contractor got pissy and said, “I told your wife two weeks ago that it would be another month.” Another lie, since I'd called him the first week of September, and now it was the first week of October.
One Friday morning in early November workers appeared. We had been given no advance notice that the paint job was about to begin. The workers spent that day scraping the roof. Saturday morning they appeared again to begin painting. It was a very cold, frosty morning and my husband called Painter Man and told him he thought it was too cold to apply paint—the temperature was definitely below 32 degrees and ideal painting temperatures are in the fifties. Painter Man communicated with his workers to wait until it warmed up a bit, so for two hours we had a van load of workers parked in our driveway, doing nothing. We also had house guests that weekend and the whole situation was very uncomfortable.
It took them just one day to paint the roof and now, just a few months later, the paint is peeling off the roof. My husband called Painter Man today who said that the peeling paint has nothing to do with him and that our peeling problem is caused by the old paint popping up. Hello? Any painter knows that the most important part of the job is preparing the surface for the paint. In the contract that he signed, our painter stated that he would “scrape and sand loose paint, apply a full coat of primer and a full coat of Benjamin Moore, Ironclad latex...” Furthermore, we've inspected the peeling spots and there is no evidence that the old paint is popping up in the areas where the new paint is peeling.
We also feel cheated because we felt that Painter Man would at least be on site to supervise, but instead left the work entirely to two men who appeared to have been hired for the day--who did not speak English, which, while I'm not the "learn to speak American!" type at all, made it very difficult to communicate with the men and which also explains why they sat in our driveway for two hours—they had nowhere else to go.
We got screwed, and I find it ironic that of the three paint jobs our roof has had, the one we did ourselves was the best, and the worst was the one done by Mister High-Estimate-Fancy-Spiel.